Cancellation, Withdrawal and Refund Policy

1. Status and Scope of This Policy

Payment is currently closed. Subtai does not sell paid subscriptions, take payments or make refunds yet. This policy explains the rules intended for when paid subscriptions open; the paid subscription actions on the account page are not available yet.

Before any paid purchase, order-specific pre-purchase information and a contract showing the plan you chose, the total including VAT, the seller and buyer details and the date will be shown, your explicit confirmation will be requested, and a copy will be sent to you on a durable medium such as e-mail.

These terms are prepared for sales by MEHMET MELİH KOBA to consumers in Türkiye. Purchases from other countries are not open; before any such purchase, the seller, terms, taxes and the mandatory rights of the buyer’s country will be shown separately. Nothing in these terms removes the protection that the mandatory law of your country of residence gives you.

2. Types of Request

The following requests are separate and handled separately:

• Stopping only the renewal: prevents the next charge; the allowance of the paid period is kept.
• Withdrawal: withdrawing without a reason within the statutory period; all payments under the contract are refunded without deductions.
• Termination: ending the subscription without an extra fee; the price of service not provided is refunded.
• Defective or unavailable service: the remedies the law provides.
• Duplicate or incorrect charges: correction and refund from the payment records.

A request is never turned into another type of request; in particular, a withdrawal or termination request is never processed as a renewal stop only.

3. The Service and Digital Delivery

Subtai is a browser extension for Google Chrome. While you watch, it translates existing captions on YouTube and in supported Skool lesson players into one of 20 target languages. Translations are generated by AI and can contain errors or lose meaning; check important information against the source. Videos without source captions cannot be translated.

A paid plan gives a set amount of translated viewing time in each monthly period; the plan name and monthly minutes are shown in the order summary. Only actual time watching with translation counts; pauses, buffering, ads and translation preparation do not. Rewatching with translation uses the allowance again. YouTube and supported Skool lessons share one allowance.

Requirements for use:

• Desktop Google Chrome with the Subtai extension
• A Google account to sign in
• A YouTube video or supported Skool lesson that you may watch and that has source captions
• An internet connection

The mobile website shows your account and usage; it does not run the desktop extension. Subtai is a digital service: there is no physical product, delivery address, shipping or shipping fee. The paid allowance is added to your Subtai account after the payment provider has confirmed the payment.

4. Price, Taxes and Payment

Prices for sales in Türkiye are in Turkish lira. Plan cards show the monthly price excluding VAT. Before you buy, the order summary shows the price excluding VAT, the VAT amount and the monthly total including VAT on separate lines. There is no delivery or shipping fee.

This document contains no price table. The amount you pay is the total including VAT shown in the order summary at the time of purchase and confirmed by you. The payment step does not open until the total including VAT is determined.

Payments are intended to be taken by card through iyzico, the payment provider planned for Türkiye. This payment connection is not active yet; no card or payment details are requested now.

5. Subscription, Renewal and Stopping Only the Renewal

A paid plan is a monthly subscription without a fixed term or minimum commitment, and no fee is charged for leaving the contract. It renews every month until you stop the renewal or end the contract. Each monthly period is paid in advance at its start.

Paid periods follow the charge dates confirmed by the payment provider. Today’s free-beta allowance, which renews at the start of each calendar month (UTC), is separate from this. No carry-over of unused minutes to a later period is promised. Plan changes are not offered yet; how they would work has not been decided.

Stopping only the renewal: when you stop the renewal, no charge is taken for the next period, and the remaining allowance of the period you paid for stays available until the end of the paid period. A renewal stop takes effect once the payment provider confirms that the next charge will not be taken. You can send this request in writing to the support e-mail address or the postal address. Stopping the renewal is neither withdrawal nor termination and does not prevent you from using those rights.

Uninstalling the extension, signing out of your Google account or clearing browser data does not end the subscription or stop the renewal.

6. Right of Withdrawal and Refund

You may withdraw from the subscription contract within 14 days of the day it is formed, without giving a reason and without paying a penalty. This period starts when the initial subscription contract is formed; ordinary monthly renewals do not restart it. Where the law provides a longer period, for example if you were not informed about the right of withdrawal, that longer period applies.

Having started to use the service does not remove your right of withdrawal. Subtai does not apply a withdrawal exception based on the start of performance of digital content or services and does not ask you to agree to one.

It is enough to send your notice of withdrawal before the period ends, in writing or on a durable medium: for example by e-mail to support@subtai.com or by letter to the seller’s postal address. No reason, notarisation, phone call or particular form is required. An optional sample text is included in the Cancellation, Withdrawal and Refund Policy.

After a valid withdrawal, all payments collected under that contract are refunded, without any deduction for usage and without a fee, within 14 days of the day your notice reaches the seller. The refund is made to the payment method you used, at no extra cost to you.

7. Termination and Price of Service Not Provided

After the withdrawal period, you can still end the subscription without giving a reason and without an extra fee by sending a notice of termination in writing or on a durable medium. Your termination request is fulfilled and the subscription is ended within 7 days of reaching the seller at the latest. If termination is not completed within that time, no charge is due for service after that deadline, even if you continue to use it.

The price of service paid in advance but not provided because of the termination is refunded within 15 days of the termination date. This amount is determined from the payment and service records and the applicable law; this document sets no rate formula based on minutes used and no extra deduction. Shorter periods and other mandatory rights provided by law are preserved.

8. Defective Service and Charging Errors

If the service is not provided in line with the contract, you can use your statutory remedies: having the service performed again, a price reduction in proportion to the defect, withdrawing from the contract, or the other remedies the law lists. If you choose a refund or a price reduction, the amount is refunded immediately.

If a payment was taken but the service cannot be provided, the price of the service not provided is refunded under the applicable law. A duplicate charge for the same period or a charge of an incorrect amount is corrected from the payment records, and any amount taken in excess is refunded.

Having used part of the allowance is not by itself enough to reject a request. Beyond your statutory rights and what this document states, no additional discretionary refund promise is made for used packages; unused packages are also subject to the applicable statutory rights.

9. How to Send a Request

Seller

MEHMET MELİH KOBA (sole proprietor)

Brand and service

Subtai

Address

Cevizli Mah. Zuhal Cad. A Blok No: 46 İç Kapı No: 50, Maltepe / İstanbul, Türkiye

Tax office

Kartal

Tax identification number (VKN)

5640347020

Telephone

+90 555 741 75 15

E-mail

support@subtai.com

You can send requests to stop the renewal, to withdraw or to terminate, and requests about defective service or charging errors, by e-mail to support@subtai.com or by letter to the seller’s postal address. Stating the type of request helps, but is not required. A request does not depend on providing documents beyond what is needed to match your account and payment.

Do not send card numbers, passwords or verification codes. Telephone: +90 555 741 75 15.

10. Complaints and Disputes

You can first send complaints to us through the channels above; this is not a precondition. Consumers in Türkiye may apply to the consumer arbitration committee (tüketici hakem heyeti) of their place of residence or of the place where the consumer transaction took place, within the monetary limits announced by the Ministry of Trade, and to the consumer court for disputes above those limits. Other channels provided by law remain available.

These terms do not give exclusive jurisdiction to the courts of any particular city and do not remove the mandatory rights that consumers living in another country have under their own law.

11. Personal Data

Your personal data is processed as described in Privacy and Your Data. Before paid sales open, the processing of payment and invoicing data will be explained there as well. The general conditions of the service are in the Terms of Use.

12. Related Documents

Read this document together with:

• Pre-Purchase Information
• Distance Sales Contract
• Privacy and Your Data
• Terms of Use
• Contact
• About Us
• Subscription Information